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Frequently Asked Questions

Everything you need to know about our products, shipping, and pet care.

Each month we curate 5 premium snacks and ship them to your door. You use our digital scorecard to rate each one, and we use that data to improve future boxes.

Yes. No contracts, no commitments. Cancel anytime from your account dashboard.

Every box includes full ingredient lists and allergen callouts. You can also note your dog's restrictions in your profile.

Boxes ship in the first week of each month. You'll get a tracking email as soon as it's on its way.

Orders are processed within 1–3 business days and typically arrive within 3–7 business days after shipment. Once your box ships, you'll receive a tracking number via email to monitor delivery.

Opened or used treats cannot be returned due to health and safety reasons. If your box is unopened, you may return it within 14 days of delivery for a refund minus return shipping costs.

If your box arrives damaged, contains missing items, or a treat is spoiled or causes a reaction, contact us at hello@pawfoodcritics.com within 7 days of delivery. We'll work with you to provide a replacement or refund as appropriate.